Last updated September 20, 2026.
Indoor Climate Experts INC (“Indoor Climate Experts,” “we,” “us,” or “our”) operates the website at icecoolinghvac.com. We are a Florida State Certified HVAC Contractor (license CAC1820221), bonded and insured, serving Winter Haven and the surrounding Polk County area. This policy explains what information we collect through this website and how we use it.
No forms on this site
We do not collect personal information through web forms. Every contact option on this website is either a telephone link or a link to our online booking page.
Information we collect
- Booking information. When you book service, you are directed to our scheduling provider, Housecall Pro. Any details you enter there — such as your name, address, phone number, email, and the service you need — are collected and processed by Housecall Pro to schedule and deliver your service, under Housecall Pro’s own privacy policy.
- Phone calls. If you call the number on this site, we collect the information you choose to share so we can respond and schedule service.
- Reviews. Customer review content shown on our homepage and About page is served by a third-party widget (Trustindex) and originates from public review platforms.
- Usage and device data. As with most websites, our host and any security or analytics tools may automatically log standard technical information such as IP address, browser type, and pages visited, to keep the site secure and working.
How we use information
We use this information to schedule and provide HVAC services, respond to your inquiries, maintain and secure the website, and meet our legal and record-keeping obligations. We do not sell your personal information.
Third parties
We share information only as needed with providers that help us operate — for example Housecall Pro (scheduling), our website host, and Trustindex (review display) — and as required by law. Those providers handle information under their own terms.
Cookies
This site may use cookies and similar technologies for basic functionality, security, and, where enabled, analytics. You can control cookies through your browser settings.
Data retention
We keep service and customer records for as long as needed to provide our services and to meet legal, tax, and warranty obligations, then dispose of them.
Children’s privacy
This website is intended for a general adult audience, is not directed to children under 13, and we do not knowingly collect information from them.
Your choices
To ask what information we hold about you, or to request a correction or deletion, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the most recent revision.
Contact us
Indoor Climate Experts INC
296 Lake Smart Circle, Winter Haven, FL 33881
(863) 247-0271
icexperts@outlook.com